Categories are your organization's own labelling system — a tidy tree of the property types, locations and tags your team uses. Setting them up once keeps everything consistent across the platform.
What they're used for
Categories describe and organise your work — for example classifying leads and listings — so filtering and reporting stay meaningful. Because the tree belongs to your organization, it matches how your agency actually works.
Managing your tree
The organization owner or an admin maintains the category tree: add parent categories and children, rename them, and reorder as your needs change. Keep names clear and avoid duplicates so the whole team picks the same labels.
Going further
If you want fine-grained control over how categories influence matching across modules, see Category Bindings.